World of Felco are devout enthusiasts of Felco Secateurs and we have been selling them for nearly 30 years; firstly out of our North London store at Sunshine Garden Centre and then online through WorldOfFelco.co.uk since 2002.
At the beginning of 2021 we were asked by a customer if we would do a price match. We asked who they wanted us to price match and this potential customer told us it was Amazon. We were unable to price match Amazon's price as we simply could not afford to do so.
I have worked in the World of Felco team for 9 years and I was intrigued. I wanted to find out, who was selling a Felco 2 for less money than we could buy them for, so I purchased the product to see where they were coming from and how they were being dispatched.
A couple of days after the order was placed, the secateurs arrived and it was immediately apparent that these were not genuine Felcos. To the untrained eye or to someone that has not used or seen a Felco in the flesh before, you might be none the wiser. I already own my own Felcos and even though I am well looked after if I ever needed anything to do with Felco, I felt physically sick when these arrived. Some con artist now had my money (£32.99), but worse still, they had my home address.
We have now had several calls this week asking if we could help because it appears that others have also been stung, potentially by the same fraudsters. Some have been bought from eBay and some from Amazon and it is clear that neither will take responsibility for the resellers that they allow to use their platform to sell counterfeit goods. Their suggestion, "you need to take this up with the seller."
Our first suggestion when buying a product like a Felco is to buy from a specialist like ourselves at www.WorldOfFelco.co.uk. Failing that, go to a good garden centre accredited by The Garden Centre Association or a reputable high street shop - definitely not a market place.
|This may seem arbitrary as it doesn’t concern the product itself, but this is perhaps the quickest way to spot a fake without even taking the secateurs out of the packet. A genuine Felco product will have plastic packaging which is made to fit the cardboard insert, allowing it to be easily hung in a store. Imagery is sharp and bright.|
Fake products have the retail hanging section cut out of the plastic but not the same cut out in the internal cardboard. This means you can not hang it on a retail hanger. Imagery is not quite sharp, slightly blurred and the plastic casing is tinted blue instead of perfectly clear.
|Pins attach the blades to the handles of the Felco 2 Secateur. The pins are the round dots that you can see on the above photo. Screws should not be visible directly on the blade. ||The blades on the counterfeit goods often have a large Phillips head screw on the cutting blade|
|Steel part of Felco handle that leads on to the anvil blades have a brushed steel finish.||On the counterfeit secateur the handle leading up to the anvil blade has a dull matt finish|
|On the front of the Felco Secateur is a deep stamped logo in the aluminium handle||Counterfeit logos are often laser cut and not sharply defined.|
|On a pair of genuine Felco secateurs, the thumb catch will be tightly fastened and have a smooth black finish, the same colour and quality as the central nut and they never overhang the red part of the handle grips. ||The counterfeit secateurs have a loose thumb catch and often overhang the red handles|
|The red plastic handle grips on the Felco secateurs are precisely applied and cannot be peeled back by hand.||Counterfeit secateurs red handles can easily be peeled back by your finger nail.|
As a reputable bricks and mortar high-street store that also has an online presence, we do hold some beef with the likes of Amazon and eBay in regards to the business practices that they adopt in the UK. Like many I have found myself occasionally purchasing from them but this is the final straw and I will never buy from the likes again.
I am clearly not the only person that has been stung by resellers selling copies of a Felco Secateur, nor will I be the last, but where are the warning signs on the Amazon or eBay platforms? The reviews are stupendous and without digging there is not a murmur of discontent to be seen anywhere. The imagery used shows brand new genuine secateurs, certainly not the rubbish that I received.
To view the full range of Felco Secateurs which include free delivery, please click here